For people needing social care support

A review is an opportunity for you to discuss with us the support you are receiving and to think about what is working well for you and your family and what might need to change. We also want to make sure that you are getting the best support available to you and to see if there have been any changes in your informal and community support networks.

It’s important that we work together to make sure things are going well for you and that you are able to be as independent as possible. We will make sure that the review focuses on what is important to you.

We will consider your strengths and capabilities and the support you get from family or friends. We will also talk to you about how you could benefit from any new options (such as support in the community) that might be available to meet your needs or any technology that could make your day-to-day living easier (for example, community alarm systems or equipment to detect if you have had a fall).

We can also discuss whether the way you receive your social care funding (your personal budget) is best for you and what you want to achieve.

Our reviews do not necessarily need to be face-to-face.

How we carry out the review will depend on your needs and circumstances. We will discuss this with you when we contact you to arrange the review.

For family and friend carers

A carer’s review is an opportunity to discuss whether your circumstances, or the circumstances of the person you care for, have changed. We will consider your wellbeing, what support is working well and what might need to change. If necessary, we can agree new outcomes with you and we will also think about any support that might be available in the community that could work for you.

Someone to speak on your behalf - an independent advocate 

If your care and support plan was developed with the help of an independent advocate, we will talk to you about whether you also need an advocate for your review.

Even if you didn’t need an independent advocate to help you develop your care and support plan, your situation may have changed since then. You may have difficulty in being involved in your review. If you have no one else to speak for you, the member of staff working with you on your review will explain about having an independent advocate.