How can I make a complaint?
If you want to make a complaint about the person’s care in hospital, you should contact the relevant complaints and representations service or the patient advice and liaison service there. Staff at the hospital will be able to give you the details you need.
The Care Quality Commission (CQC) makes sure that mental health law is used properly. If you are not happy with how duties or powers under the act have been carried out, you can complain to the CQC, and it will investigate.
Phone: 03000 616161 (Press 1 to speak to the mental health team.)
Email: enquiries@cqc.org.uk
If you want to make a complaint about the AMHP who carried out the assessment under the act, you should contact our Customer Relations Team (see below for details).
Contact us
Adults' CarePoint
- Phone: 01243 642121
- Call using Relay UK: 18001 01243 642121 (from a textphone or the NGT Lite app, which you can download onto a computer, tablet or smartphone)
- Email: socialcare@westsussex.gov.uk
- Website: westsussex.gov.uk/social-care-and-health
- Post: Director of Adult Social Services, West Sussex County Council, Second Floor, The Grange, County Hall, Chichester, West Sussex, PO19 1RG
Customer Relations Team
The quickest and easiest way to send us a comment, compliment or complaint, is through our website www.westsussex.gov.uk
Phone: 01243 777100 (Please help us to keep this phone line for people who cannot use the internet without help, or who want general advice about the complaints process.) If you need an interpreter to help you make a complaint, please call 01243 777100 and ask to use the telephone interpreting service.
Call using Relay UK: 18001 01243 777100 (from a textphone or the NGT Lite app, which you can download onto a computer, tablet or smartphone)
If you cannot contact us online or by phone, please write to:
Customer Relations Team, West Sussex County Council, County Hall, Chichester, West Sussex, PO19 1RQ.