Appeal or complaint?

Sometimes we will deal with your concerns as an appeal instead of a complaint. An appeal is a request for a review of a decision about whether you are eligible to receive funded social care, your assessments, your personal budget or your support plan.

The process for appeals is slightly different than for complaints. If you would like more information about the appeals process, you can ask your social care worker. You can also visit our website at westsussex.gov.uk and search under 'Adults' social care publications' for a copy of our leaflet 'Appeals relating to adult social care', or you can contact Adults' CarePoint to ask for a copy. Please call 01243 642121 or go to westsussex.gov.uk/contact-help and fill in the online 'Contact us' form.